Ben HuangDirector, Network of Capabilities Center (NoCC) Transformation Lead-Solutions APAC North
Among shared services centres in China, around 65% are only covering one function, such as finance, HR, IT and procurement. However, we do see the trend of SSCs in China is looking at transforming to multi-functional centres that can provide more diverse and value-adding services.But what is the next process that should be added in your shared services scope? Besides the traditional functions that are considered “back office”, is it possible and wise to also include other non-traditional functions such as marketing or sales? Gain the inspiration from ABInBev SSC, which is a big team of 700 staff, to see what can be the next step to enlarge the globe of your shared services and provide exceptional value to business other than an only transaction processor.