9:00 am - 12:00 pm Shared Services Centre Setting up 101 – The Fundamentals of Strategic Planning and LaunchingTang Jiangwu - Senior Manager of Shared Services Centre China International Travel Services Group
Well begun is half done. It is critical for a newly started shared service centre to have a clear purpose, a detailed business case, a structured transformation plan and effective measurements. The first three years is always a big challenge for setting up a successful shared services model, especially for the large scale enterprises in China. This workshop will focus on the essential steps to plan, launch, manage and transform shared services, to provide comprehensive guidelines for you to lay a solid foundation for a successful transformation to the shared services centre delivery model.
Key Learning Outcomes:
- Establishing a clear purpose and vision for change and transformation
- Examining the challenges in setting up the shared services centre for large scale enterprises
- Exploring and leveraging the existing processes and drawbacks to look for transformation opportunities
- Understanding the importance of effective change management to ensure a smooth transition
- Identifying the concerns of talents and management teams to gain real buy-in from all stakeholders
- Preparing the corresponding function departments to deal with digital transformation
Tang JiangwuSenior Manager of Shared Services Centre
China International Travel Services Group
1:00 pm - 4:00 pm Selecting, Developing and Retaining Top Talents to Sustain Competitive AdvantagesEmma Wang - HR Operation Head Sanofi
One of the main success factors in successfully setting up and sustaining advantages in your SSC is talent management. It is essential to hire the right talents to
ensure operational excellence, and identify and develop top performers to take up a more strategic role and add value to the business. This workshop will focus on the challenges of talent selection and strategy of career path design. In addition, how SSCs leaders should develop talent to provide companies with continuous strategic advantages will also be discussed.
Key Learning Outcomes:
- What are the key criteria recruiters should prioritise when looking for talent?
- Identifying the challenges in hiring the right talents – what attracts and keeps them?
- Training talents to deal with end-to-end tasks and breaking through the ceiling of functional thinking
- Strengthening corporate culture to motivate talents to seek for continuous improvement
- How to develop leaders to enhance skills to coordinate, cooperate and negotiate internally and externally
- Boosting retention through well-designed career path planning for SSC talent to give work interests and meaning
- Deciding whether to further reduce staffing due to learning curve benefits, increasing performance and motivation
Emma WangHR Operation Head