25 - 26 June, 2019
Beijing, China

CONFERENCE DAY ONE

8:00 am - 8:50 am Registration and Morning Refreshment

8:50 am - 9:00 am Opening Remarks from Chairperson

Driving Value and Growth

9:00 am - 9:40 am The Intelligent Enterprise: Utilising Transformative Technology to Propel the Next Generation SSO

-Adopt the right platform to maximise how your business’ benefits from technology 
-Integrate multiple systems for cross collaboration and knowledge sharing
-Discuss industry best practices for implementing and scaling RPA, AI and machine learning technologies 

9:40 am - 10:20 am Building a Successful GBS– Key Lessons Learnt!

-Conduct demand and corporate strategy analysis before moving into GBS 
-Increase value add services through a GBS model
-Strengthen China’s Competitive Advantage to get management buy-in for GBS set-up?
-Uncover the three layers of GBS: cost-reduction, management control and digitalization

10:20 am - 11:00 am Transforming your FSSO from Support Center to Value Generator

Neal Yang - MyP&O Director - Head of HR Shared Services Centre, Mars China
-Innovate the special Haier FSSC business model to empower the business
-Optimize end-to-end delivery of processes to increase operation efficiency, decrease the information discrepancy and risk management
-Strengthen the SSO’s IT capability for future digitalization transformation
-Communicate your KPIs and milestones to internal and external stakeholders to get management buy-in and decrease the turn-over rate
-Debate whether dashboards and OKR systems can shorten the transformation life cycle
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Neal Yang

MyP&O Director - Head of HR Shared Services Centre
Mars China

11:00 am - 11:45 am Speed Networking & Morning Refreshment and Networking Break

Functional Stream Topics

Finance Transformation

11:45 am - 12:25 pm Key Lessons Learnt: How Can FSSC Aid in Taking Business to the Next Level?
-Move the finance function towards a business partnership model
-How FSSC support senior executives in decision making?
-Improve customer satisfaction through process automation

Finance Transformation

12:25 pm - 1:05 pm Case Study: Upgrading FSSO to Provide Value-Added Services To Business Using Data Analysis
-Garner the right insights to improve enterprise-wide decision support
-Develop a roadmap on data analysis + predictive model implementation
-Transform data into actionable business insights
-Build a strong IT capability to achieve real-time integration

Finance Transformation

1:05 pm - 2:05 pm Lunch & Networking Break

Finance Transformation

2:05 pm - 2:45 pm Case Study: How to Speed up Finance Transformation while Complying with Regulation
-Overview of the latest regulation and reforms for the Chinese market
-Develop common standards and practices across different departments
-Recognize how intelligent automation can help integrate different business units?
-Ensure compliance and control by adopting a more robust operating model

Finance Transformation

2:45 pm - 3:25 pm P2P Case Study: How to Achieve End-to-End Process Integration
-What are the key challenges of streamlining the P2P process for in-house deployment?
-Equip your workforce in executing the workflow running in the cloud, SaaS hosting
-Leverage on your existing ERP and IT infrastructure to deliver better results
-How do you measure ROI?

Finance Transformation

3:25 pm - 3:55 pm Afternoon Refreshment and Networking Break

HR Transformation

11:45 am - 12:25 pm GSK Case Study: Streamlining HR Functions through Cloud Based Solutions
-How does overall change management looks like when you implementing new technology platforms?
--Make sure you have the right basics of change management and customize it for different applications
-Empower HR people to take on value-added work and bring more values back to the business
-Measure the ROI and strategic returns of disruptive technology implementation
-Keep the internal team small but agile by leveraging on outsourcing model
 

HR Transformation

12:25 pm - 1:05 pm Workforce Up-skilling and Re-skilling for Industry 4.0
-Use automation and digital workforce to mitigate operation cost and meet the corporate objectives
-Achieve higher customer service and compliance with industry standards through RPA and data analytics
-Leverage RPA metrics and data that provide critical insight into operational performance  

HR Transformation

1:05 pm - 2:05 pm Lunch & Neworking break

HR Transformation

2:05 pm - 2:45 pm CreditEase Case Study: Accelerating HR Transformation through Intelligent Automation
-Improve your employee experience on a continuous basis through process automation and re-engineering
-Leverage on existing technology in Fintech area to accelerate technology implementation
-Outline ways to create and pilot an intelligent automation project with the right tools and techniques

HR Transformation

2:45 pm - 3:25 pm Adapting to a Winning Culture for Recruitment and Retention of Mid to Senior level Leaders
-Recognize how culture affects business value?
-Receive best practices for retaining top talent
-Redesign working space to improve employee’s efficiency and team work ethic

HR Transformation

3:25 pm - 3:55 pm Afternoon Refreshment and Networking Break

Roundtable Discussions(2 rotation, 40 minutes)

Technology Implementation

3:55 pm - 5:15 pm Roundtable 1 Working With IT Or BPOs To Increase SSO’s IT Capability

Technology Implementation

3:55 pm - 5:15 pm Roundtable 2 Common Mistakes To Avoid when Piloting RPA

Technology Implementation

3:55 pm - 5:15 pm Roundtable 3 Taking SSOs to the next level with Intelligent Automation

Process Automation

3:55 pm - 5:15 pm Roundtable 4 Streamlining Processes Across Different Functions and Regions

Process Automation

3:55 pm - 5:15 pm Roundtable 5 Measuring What Matters: Reassess your KPIs for Ultimate Performance

Process Automation

3:55 pm - 5:15 pm Roundtable 6 Achieving FSSC Transformation to Provide More Value-Added Services

People Management

3:55 pm - 5:15 pm Roundtable 7 What Kind Of Talent is Needed In Digital Era?

People Management

3:55 pm - 5:15 pm Roundtable 8 How to design a sustainable talents recruitment and retention plan from the start?

People Management

3:55 pm - 5:15 pm Roundtable 9 What kind of talents are needed in the context of digitalization?

5:15 pm - 5:25 pm Closing Remarks from Chairperson & End of Day One