25 - 26 June, 2019
New World Beijing Hotel, Beijing, China

CONFERENCE DAY ONE

8:00 am - 8:50 am Registration and Morning Refreshment

8:50 am - 9:00 am Opening Remarks from Chairperson

Driving Value and Growth

9:00 am - 9:40 am The Intelligent Enterprise: Utilising Transformative Technology to Propel the Next Generation SSO 主旨演讲-智能企业:利用颠覆性的科技来助力下一代共享服务中心的发展

-Adopt the right platform to maximise how your business’ benefits from technology 
-Integrate multiple systems for cross collaboration and knowledge sharing
-Discuss industry best practices for implementing and scaling RPA, AI and machine learning technologies 

9:40 am - 10:20 am Building a Successful GBS– Key Lessons Learnt! 建立成功的GBS-主要经验分享!

-Conduct demand and corporate strategy analysis before moving into GBS 
-Increase value add services through a GBS model
-Strengthen China’s Competitive Advantage to get management buy-in for GBS set-up?
-Uncover the three layers of GBS: cost-reduction, management control and digitalization

10:20 am - 11:00 am Transforming your FSSO from Support Center to Value Generator 沙发论坛:成功的将财务共享服务中心转型成为价值中心

Neal Yang - MyP&O Director - Head of HR Shared Services Centre, Mars China 玛氏中国
Jinghao Ma - Head of Xinlicai Media and Chief Editor, Xinlicai Media Group 财政部《新理财》
Joe Liu - Head of SSC, DHL
-Innovate the special Haier FSSC business model to empower the business
-Optimize end-to-end delivery of processes to increase operation efficiency, decrease the information discrepancy and risk management
-Strengthen the SSO’s IT capability for future digitalization transformation
-Communicate your KPIs and milestones to internal and external stakeholders to get management buy-in and decrease the turn-over rate
-Debate whether dashboards and OKR systems can shorten the transformation life cycle
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Neal Yang

MyP&O Director - Head of HR Shared Services Centre
Mars China 玛氏中国

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Jinghao Ma

Head of Xinlicai Media and Chief Editor
Xinlicai Media Group 财政部《新理财》

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Joe Liu

Head of SSC
DHL

11:00 am - 11:45 am Speed Networking & Morning Refreshment and Networking Break

Functional Stream Topics

Finance Transformation

11:45 am - 12:25 pm Key Lessons Learnt: How Can FSSC Aid in Taking Business to the Next Level? 邦吉案例分析: SSC如何赋能业务和公司的发展,使其迈上新台阶
-Move the finance function towards a business partnership model
-How FSSC support senior executives in decision making?
-Improve customer satisfaction through process automation

Finance Transformation

12:25 pm - 1:05 pm Case Study: Upgrading FSSO to Provide Value-Added Services To Business Using Data Analysis 案例分析:使用数据分析帮助SSC提供更多的增值服务
-Garner the right insights to improve enterprise-wide decision support
-Develop a roadmap on data analysis + predictive model implementation
-Transform data into actionable business insights
-Build a strong IT capability to achieve real-time integration

Finance Transformation

1:05 pm - 2:05 pm Lunch & Networking Break

Finance Transformation

2:05 pm - 2:45 pm Case Study: How to Speed up Finance Transformation while Complying with Regulation 案例分析:如何在加速财务共享服务转型的同时,提高合规程度
-Overview of the latest regulation and reforms for the Chinese market
-Develop common standards and practices across different departments
-Recognize how intelligent automation can help integrate different business units?
-Ensure compliance and control by adopting a more robust operating model

Finance Transformation

2:45 pm - 3:25 pm P2P Case Study: How to Achieve End-to-End Process Integration P2P案例分析:怎样实现端对端的流程整合
Ysmael O. Reyes John - Business Excellence and RPA Lead, Total GSP 道达尔石油
-What are the key challenges of streamlining the P2P process for in-house deployment?
-Equip your workforce in executing the workflow running in the cloud, SaaS hosting
-Leverage on your existing ERP and IT infrastructure to deliver better results
-How do you measure ROI?
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Ysmael O. Reyes John

Business Excellence and RPA Lead
Total GSP 道达尔石油

Finance Transformation

3:25 pm - 3:55 pm Afternoon Refreshment and Networking Break

HR Transformation

11:45 am - 12:25 pm GSK Case Study: Streamlining HR Functions through Cloud Based Solutions GSK案例分析:通过云平台来使理顺流程,增加人力资源共享服务中心服务交付的灵活性
Yi Wang - VP & Area HR Director, GSK 葛兰素史克
-How does overall change management looks like when you implementing new technology platforms?
--Make sure you have the right basics of change management and customize it for different applications
-Empower HR people to take on value-added work and bring more values back to the business
-Measure the ROI and strategic returns of disruptive technology implementation
-Keep the internal team small but agile by leveraging on outsourcing model
 
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Yi Wang

VP & Area HR Director
GSK 葛兰素史克

HR Transformation

2:05 pm - 2:45 pm CreditEase Case Study: Accelerating HR Transformation through Intelligent Automation 宜信案例分析:通过智能自动化,加快人力资源共享服务的转型
Wu Tony - Head of HRSSC, CreditEase 宜信
-Improve your employee experience on a continuous basis through process automation and re-engineering
-Leverage on existing technology in Fintech area to accelerate technology implementation
-Outline ways to create and pilot an intelligent automation project with the right tools and techniques
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Wu Tony

Head of HRSSC
CreditEase 宜信

HR Transformation

12:25 pm - 1:05 pm From 0 to 1: The Experience of How Does HRSSC Empower the Business and Re-structure the HR system 从0到1的建设历程:HRSSC赋能商业,重塑人力资源体系的经验分享
-Use automation and digital workforce to mitigate operation cost and meet the corporate objectives
-Achieve higher customer service and compliance with industry standards through RPA and data analytics
-Leverage RPA metrics and data that provide critical insight into operational performance  

HR Transformation

1:05 pm - 2:05 pm Lunch & Neworking break

HR Transformation

2:45 pm - 3:25 pm China Oilfield Services(COSL) Case Study: Build a Global HRSSC Network and Design a New Three Pillars System based on Company Strategy 中海油服案例分析:在公司战略的支持下,打造“新型三支柱”模型,最终建立全球共享网络
-Recognize how culture affects business value?
-Receive best practices for retaining top talent
-Redesign working space to improve employee’s efficiency and team work ethic

HR Transformation

3:25 pm - 3:55 pm Afternoon Refreshment and Networking Break

Roundtable Discussions(2 rotation, 40 minutes)

Technology Implementation

3:55 pm - 5:15 pm Roundtable 1 Working With IT Or BPOs To Increase SSO’s IT Capability 如何与内部IT部门或者外部供应商一起提高SSC的IT能力

Technology Implementation

3:55 pm - 5:15 pm Roundtable 2 Common Mistakes To Avoid when Piloting RPA 采用和测试RPA技术的常见错误

Technology Implementation

3:55 pm - 5:15 pm Roundtable 3 Taking SSOs to the next level with Intelligent Automation 将共享服务中心带向智能化阶段
Yi Zhang - Deputy Director of FSSC, China Development Bank 国家开发银行
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Yi Zhang

Deputy Director of FSSC
China Development Bank 国家开发银行

Process Automation

3:55 pm - 5:15 pm Roundtable 4 Streamlining Processes Across Different Functions and Regions 如何实现跨部门、跨区域的流程优化,从而提升财务共享服务中心的商业价值

Process Automation

3:55 pm - 5:15 pm Roundtable 5 Measuring What Matters: Reassess your KPIs for Ultimate Performance 测评重要数据:重新审视你的KPI

Process Automation

3:55 pm - 5:15 pm Roundtable 6 Achieving FSSC Transformation to Provide More Value-Added Services 实现财务共享服务的转型,以提供更多的增值服务
Damien Leroy - Global Business Services Head for Greater China Region, Nestlé雀巢
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Damien Leroy

Global Business Services Head for Greater China Region
Nestlé雀巢

People Management

3:55 pm - 5:15 pm Roundtable 7 How to digitizing social insurance system to increase customer satisfaction and efficiency? 为了提高效率和客户满意度,对智能化五险一金的展望

People Management

3:55 pm - 5:15 pm Roundtable 8 Magical 3R: Recruitment, retention and re-skilling talents 魔力3R:招聘、保留和重新培训人才

People Management

3:55 pm - 5:15 pm Roundtable 9 What kind of talents are needed in the context of digitalization? 数字化时代需要什么样的人才?

5:15 pm - 5:25 pm Closing Remarks from Chairperson & End of Day One